Terms & Conditions

Appointments:

We will make every effort to see you at your scheduled appointment time. There will be no charge for changing your appointment provided that we are given 24 hours notice. Please note that a cancellation fee (50% of the planned appointment cost) will apply if your appointment is missed or cancelled with less than 24 hours notice.

Payment policy:

It is our practice policy to provide full information about the cost of all dental work before any treatment is carried out. We will provide patients with a printed treatment estimate of the charges for all treatment. For more complex treatments, a full written report will be sent to the patient and all the treatment options will be discussed prior to any work being undertaken. You may pay for your dental care by cheque, cash, or debit/credit card. Our policy is that all patients are required to pay a proportion of their treatment cost each visit and the balance on completion, unless otherwise arranged and agreed upon with the dentist.

Complaints Policy:

Here at London Periodontics and Implant Dentistry we take complaints very seriously and if you are not satisfied with our service in any instance please contact the practice by calling 0207 563 9989 and in writing by addressing your letter to Dr David Holmes and Dr Leticia Casanova. We aim to respond to all complaints within 7 working days. If you would like more information about our complaints policy please ask within the practice.

Privacy Policy

Data Protection:

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

The data controller is David Holmes, who is also the information Governance Lead and the Data Protection Officer.

This Privacy Notice is available on the practice website at www.londonpid.co.uk , at reception, by email if you contact Info@lpid.co.uk or by calling the practice on 0207 563 9989.

You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.

The categories of data we process are:

  • Personal data for the purposes of staff and self-employed team member management
  • Personal data for the purposes of [direct mail/email/text/other] marketing
  • Special category data including health records for the purposes of the delivery of health care
  • Special category data including health records and details of criminal record checks for managing employees and contracted team members

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.

  • Personal data is stored in the EU whether in digital or hard copy format
  • Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield
  • Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list

The lawful basis for processing special category data such as patients’ and employees’ health data is:

  • Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional

The lawful basis of processing personal data such as name, address, email or phone number is:

  • Consent of the data subject
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention procedure available from the practice.

You have the following personal data rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure (clinical records must be retained for a certain time period)
  • The right to restrict processing
  • The right to data portability
  • The right to object

Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website. Here are some practical examples of your rights:

  • If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
  • If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

We have carried out a Privacy Impact Assessment and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment and Information Governance Procedures.

Comments, suggestions and complaints

Please contact the practice for a comment, suggestion or a complaint about your data processing, We take complaints very seriously.

London Periodontics and Implant Dentistry, 19 Wimpole St, London, W1G 8GE.

0207 563 9989

Info@LPID.CO.UK

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

Related practice procedures

You can also use these contact details to request copies of the following practice policies or procedures:

  • Data Protection and Information Security Policy, Consent Policy
  • Privacy Impact Assessment, Information Governance Procedures

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